Complaints and Dispute Resolution

SPEED FAST strives to give high-quality service to our customers. It is important for us to know if we do disappoint you. We welcome any service improvement suggestions that you may wish to make, please contact at the address below:

SPEED FAST
22-24 High Road
London, NW10 2QD

If it is more convenient please email us on [email protected] or you can also visit one of our branches and request a complaint form.

If we cannot resolve your complaint within 15 business days from the initial receipt of your complaint, we will write to you anyway indicating the reasons for the delay in answering the complaint and specifying the deadline by which you shall receive the final reply.  Such a final response will take no longer than 35 business days.

If you are not satisfied with the outcome of your complaint or not happy how the complaint has been handled please contact our compliance department at [email protected]

If you remain dissatisfied, you may take the matter further by contacting the:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

You’ll need to contact them within six months of the business’s final response – in writing, over the phone or by visiting their website and completing their online complaint form – https://help.financial-ombudsman.org.uk/help

They will need to know:
· some personal details – like your name and address
· what the problem is – and how you want things to put right and
· some key details in regard to the complaint. (Amount, date of transaction, transaction reference number, copy of the receipt and all other details you think are relevant for the complaint).

To understand better what a “final decision” by an ombudsman means, please click on this consumer factsheet – http://www.ombudsman-decisions.org.uk/final_decision.pdf

You may also be able to submit a complaint and /or claim through the European Online
Dispute Resolution Platform available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN